Refund policy
Return & Refund Policy
At [Store Name], customer satisfaction is important to us.
Return Eligibility
Customers may request a return within [7] days of receiving their order, provided that:
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The product is unused and in its original condition.
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The product is returned with its original packaging, tags, and accessories where applicable.
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The product has not been damaged, washed, altered, or used.
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Proof of purchase or order details are provided.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Used or damaged products.
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Products without original packaging or tags.
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Personalized or customized products.
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Products specifically marked as non-returnable on the website.
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Items returned after the applicable return period.
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us within [48 hours] of delivery.
Please provide your order number and clear photos/videos of the product and packaging so that we can review the issue.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.
Approved refunds will be processed using the applicable refund method.
Depending on the payment provider or bank, it may take additional business days for the refund to appear in your account.
Return Shipping
If the return is due to a defective, damaged, or incorrect product, [Store Name] may cover the applicable return shipping cost.
For returns due to change of mind, incorrect size, or personal preference, the customer may be responsible for return shipping charges.
Exchange
Product exchanges may be available depending on stock availability. Please contact us before sending an item back.